FREQUENTLY ASKED QUESTIONS
Hello friends! We're are unfortunately back to restrictions. At the moment we are allowed a maximum of 150 guests at the Northo, with no more than 75 guests inside the pub, & all must be seated for table service.
Read on for more info.
PLEASE NOTE: Regional businesses are required to check identification of their customers to ensure they live in regional Victoria. A permitted visitor from metropolitan Melbourne is not allowed to dine in unless they are a permitted worker.
CAN I BOOK A TABLE?
Absolutely! We highly recommend
that you do to avoid disappointment.
Please call the pub on 5762 7333
BUT I KEEP RINGING & CAN'T GET THROUGH...
Please be patient, our phones are always ringing hot! You can leave a message,
or try calling again outside of our busy
service times.
Our busiest times in service are during
lunch 12pm-2.30pm & dinner 5.30pm-9pm. Whilst we try as hard as we can to get your
call, sometimes it's just not possible. But
your call is very important to us! So give us
a moment to get back to you.
SO WHAT ARE YOUR COVID RESTRICTIONS?
Unfortunately due to the recent
outbreak, government restrictions
have gotten a little tough again. But
we are committed to do everything we
can to keep everyone safe.
- You must check in on arrival. This is for
our Covid register which is required by law.
We have some handy QR codes to help
you with this. We use the Service Victoria
App which you should already have downloaded onto your phone. If your
phone isn't compatible with this app, simply ask one of our friendly staff to complete the check-in process for you.
- You must wear your mask inside unless
you are seated at your table.
Exemptions apply.
- It is back to table service only, we are not
able to serve you at the bar. Please take
a seat & we'll come & look after you.
- Please adhere to all social distancing guidelines & use the hand sanitiser
available for you at the bar.
PLEASE NOTE: Regional businesses are required to check identification of their customers to ensure they live in regional Victoria. A permitted visitor from metropolitan Melbourne is not allowed to dine in unless they are a permitted worker.
YOU'RE BOOKED OUT,
CAN I STILL ORDER
TAKE-AWAY?
We are going to continue to offer take-home meals whenever possible. Try to get your order in early if you can! It gets hard for us to answer the phones when we start getting really busy around 6.30pm onwards & we'd hate it if you went hungry!
(If another lockdown occurs, we will go
straight back into full take-away service again.)
DO YOU DO DELIVERIES?
Not at the moment, all our staff are busy with our dine in service.
