FREQUENTLY ASKED QUESTIONS

Hello friends! We're are unfortunately back to restrictions. At the moment we are allowed a maximum of 150 guests at the Northo, with no more than 75 guests inside the pub, & all must be seated for table service.
Read on for more info.

PLEASE NOTE: Regional businesses are required to check identification of their customers to ensure they live in regional Victoria. A permitted visitor from metropolitan Melbourne is not allowed to dine in unless they are a permitted worker.

CAN I BOOK A TABLE?

Absolutely! We highly recommend
that you do to avoid disappointment.
Please call the pub on 5762 7333

BUT I KEEP RINGING & CAN'T GET THROUGH...

Please be patient, our phones are always ringing hot! You can leave a message,
or try calling again outside of our busy
service times.

Our busiest times in service are during
lunch 12pm-2.30pm & dinner 5.30pm-9pm. Whilst we try as hard as we can to get your
call, sometimes it's just not possible. But
your call is very important to us! So give us
a moment to get back to you.

SO WHAT ARE YOUR COVID RESTRICTIONS?

Unfortunately due to the recent
outbreak, government restrictions
have gotten a little tough again. But
we are committed to do everything we
can to keep everyone safe.
- You must check in on arrival. This is for
our Covid register which is required by law.
We have some handy QR codes to help
you with this. We use the Service Victoria
App which you should already have downloaded onto your phone. If your
phone isn't compatible with this app, simply ask one of our friendly staff to complete the check-in process for you.
- You must wear your mask inside unless
you are seated at your table.
Exemptions apply.
- It is back to table service only, we are not
able to serve you at the bar. Please take
a seat & we'll come & look after you.
- Please adhere to all social distancing guidelines & use the hand sanitiser
available for you at the bar.

PLEASE NOTE: Regional businesses are required to check identification of their customers to ensure they live in regional Victoria. A permitted visitor from metropolitan Melbourne is not allowed to dine in unless they are a permitted worker.

YOU'RE BOOKED OUT,
CAN I STILL ORDER
TAKE-AWAY?

We are going to continue to offer take-home meals whenever possible. Try to get your order in early if you can! It gets hard for us to answer the phones when we start getting really busy around 6.30pm onwards & we'd hate it if you went hungry!
(If another lockdown occurs, we will go
straight back into full take-away service again.)

DO YOU DO DELIVERIES?

Not at the moment, all our staff are busy with our dine in service.

Friends Drinking Beer

CAN I JUST HAVE A DRINK AT THE BAR?

If we are not at capacity, you will be able to have a drink at the bar, provided you are seated as government restrictions state that we are only able to offer seated table service for the moment. But we're
looking forward to that changing!

OK THEN, WHAT ARE YOUR SERVICE TIMES?

Our kitchen is serving:
Lunch from 12pm - 2pm
Dinner from 5.30pm - 8.30pm
We have set booking times, please call us at the pub & we can let you know what is available.

I'VE BOOKED MY TABLE FOR DINNER & I'M EARLY. SO I'M JUST GOING TO DRINK AT THE BAR.

It's highly likely we're booked to capacity so legally we won't be able to allow you into the venue until your allotted time slot. Please come back when it's time for you booking.

I'VE ARRIVED LATE FOR MY BOOKING, DO I STILL GET THE FULL AMOUNT OF TIME I BOOKED FOR?

Probably not. It's like a strategic game of Tetris making sure that everyone gets a fair chance to enjoy themselves in their allotted time.It's highly likely there is another booking straight after yours, & we still need the time to clean & sanitise the area before the next sitting. However feel free to ask one of our staff the question, you never know your luck! But please don't be disappointed if we can't accomodate your request. 

IT'S OK TO SHOW UP WITH ONE EXTRA, OR ONE LESS FOR MY BOOKING, RIGHT?

This is a tough one as we are so often put in the position to have to turn additional guests away & it's awkward & embarrassing for everyone. Once restrictions lift again, this won't be as much of an issue. But while we are so limited, please show up with the number of people you have booked for.
Please also keep in mind that with such restricted trade, our margins are really limited. So if you decide not to show up for your booking, this hurts us all. It affects the staff hours, it affects the business's bottom line, & it affects all those people who haven't been able to book. Please consider this before pulling a 'no-show' & give us a call to cancel instead. That gives us the opportunity to rebook those seats which is better for everyone. And the more notice you can give us, the better!

WE CAN'T THANK YOU ENOUGH FOR YOUR SUPPORT, YOUR COOPERATION & YOUR UNDERSTANDING.